FAQs

If all items are made to order, how long does it take for them to be ready to ship?

Yes, all racks are made to order with a few exceptions. Racks under the “Outlet” and “ Ready Now” categories are available to be immediately shipped.  All others will typically be finished and ready to ship within 3-5 business days unless otherwise noted.  

Will my purchase be completed and shipped faster if I upgrade to an expedited shipping option?

Everything in the shop comes with free standard shipping in the US. You can choose an upgraded shipping option but that does not increase the speed with which the item will be produced.  It will only affect what service is used once the item is ready to ship. 

Do you ship internationally?

Yes, items do ship internationally.  Orders outside of the US will include a calculated shipping charge .  If you are purchasing multiple items you can contact the shop for a shipping quote for combined shipping which may be less than shipping quote generated.  Buyer is responsible for any customs fees or taxes required.

 

Do you take custom orders?

Absolutely! If you would like to make a custom order you can send an email to DowelStorageRacks@gmail.com for a custom quote.  It would be helpful if you know what length, width, and height rack you are looking for. Most racks come standard with 2” spacing between the upright dowels, that seems to be most useful but can be customized as well. 

I have canvas that is 40”x 30”, will a rack with 24” tall dowels work for me?

The short and quick answer is no. As a rule of thumb, when it come to unframed/unprotected canvas you want the dowel to be as tall as the canvas.  You want to avoid the top of the dowel resting on the canvas, causing possible damage.  

Do you accept returns?

Yes! You can view full Return And Refund policy here. 

If an item is sold out can they still be purchased, will they be restocked?

If you find that an item you wish to purchase is sold out or there are not enough available for purchase you can send a restock request to DowelStorageRacks@gmail.com.  In most cases more can be made available for purchase.