International Shipping FAQ
Ordering from outside the United States? Here is how to check shipping options and plan your order.
Where can I ship my order?
Our General shipping profile includes Canada, the United Kingdom and Ireland, and destinations in our Oceania shipping zone, including Australia. Available shipping options depend on your delivery address and the items in your cart. Enter your full address at checkout to check availability. If no option appears, contact us before ordering to ask about a shipping quote.
How much does international shipping cost?
International shipping rates are calculated by the carrier at checkout. Pricing depends on the destination, shipment weight and dimensions, and available service. Add your items to the cart and enter your delivery address to see the available rates before paying.
Are duties and taxes included?
Duties and taxes may be collected at checkout. Review your checkout summary to see what is included before placing your order. Do not assume that the shipping charge includes duties, import taxes, or carrier clearance fees. If you are unsure about the charges for your destination, contact us before ordering.
How long will my order take?
Total lead time includes order preparation plus carrier transit time. Preparation time can vary by product, order size, and custom requirements. Any carrier delivery estimate refers to transit and should not be treated as a guaranteed arrival date. Customs processing and local delivery conditions can also affect timing. If you have a deadline, contact us before ordering to confirm the current preparation estimate and discuss shipping options.
How can I track my shipment?
When tracking details are available for your shipment, use the tracking link or number in your shipping notification to follow its progress. Tracking may not update immediately after a label is created, and updates can pause during customs processing or a handoff to a local delivery partner. If you have not received tracking details or are concerned about an update, contact us with your order number so we can help check the shipment.
How do I request a custom-order or shipping quote?
Contact Dowel Storage Racks through the store's contact option before placing your order. Include the products and quantities you need, any custom dimensions or requirements, your destination country and postal code, and your preferred timeframe. For an existing order, include your order number. Ask us to confirm product pricing, preparation time, available shipping services, and which shipping or import charges are included in the quote before you proceed.